I recorded a quick video showing how to do the drum/reset procedure for those still having issues. Anytime you see the toner low or actually change the toner/drum you should do this. The printer is programmed to say “toner low” based on page count and to annoy everyone.
When you are out of toner your text will be faded.
When you are out of drum your pages will be blank.
Some stores are reporting having issues installing Samsung Smart Switch.
There is a pre-requesite for it that Windows 10 natively doesn’t have.. Please download and install Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)
Its available here: https://www.microsoft.com/en-us/download/confirmation.aspx?id=5582
It’s a small 4mb file that takes 10 seconds to install— after that is installed, it will let you install Samsung smart switch.
For the new stores, we are looking into MCE or Cellebrite Options for the future, but for now almost all data transfers can be done via these APPROVED programs: iTunes , LG Bridge, and Samsung Smart Switch
Please do not install software on any of the computers unless its pre-approved by IT in writing, or an update to an already installed program. Regardless if it is “Free” or not, we have to manage licenses for legal compliance.
Newer Windows 10 PCs ( Carolina Regions especially)
I received reports that iTunes wouldn’t allow you to transfer phones. However it’s a little bit bigger than that- It’s windows detecting the phone as an MTP device ( like an android) instead of what Apple uses to make a phone detectable in iTunes.
This worked for an iPhone 7 You should only need to do this ONCE per computer and you need an iPhone 7. ( or any iPhone that iTunes won’t recognize) We can’t fix remotely- because the phone has to be plugged in in order to even know there was an issue, so here’s how you fix.
Windows 10 automatically updates.
Some PCs may get the “Creators Update” your Internet Explorer will look different and have a new tab icon with the “Edge” logo next to the tabs if you do.
This workaround we have had in place for a while now, but theres a video I made to fix yourself. The update will reset the certificate prompt setting, so changing it back will allow you to continue.
STAR is now available at https://star.sprint.com
Please update all browsers and saved training links or bookmarks.
The old URL is will be going away soon.
Inform all new hires who may need assistance accessing the site for Pre-Coursework for Indirect New Hire Training.
There are two services that windows runs in the background that are required to be running for RQ to launch
To save you the frustration of having to go to the start menu, Type in Services.msc, find the two services and manually start them..
Take this .BAT file and right click it to save target AS in chrome.
Once its on your desktop, just RIGHT CLICK IT and “Run as Administrator”
It will launch a window and automatically shut down and restart the processes for you.
CLOSE RQ4 FIRST or RESTART THE PC FIRST
Now RQ should load without any problems until the next time Windows 10 does an update and causes everything to “reset to default” in six months in which I will leave this post up to once again repeat.
Sprint will prevent access to DAG/ Citrix/ RMS on April 4th
All PCs with a certificate need Internet Explorer updated to version 11.
This needs to be done at the “store level” and can be done by anyone following these steps.
Here’s how to check what version you have. Open IE and click the GEAR icon and go to “About Internet Explorer”
This one has 10 so its not going to work in two weeks. If you have IE11 stop- you don’t need to do anything.
Click the links to direct download and install
Download Internet Explorer 11 (32-bit)
Download Internet Explorer 11 (64-bit)
West region stores have 32 bit internet explorer and most newer east have 64 bit,
If one doesn’t allow you to install, use the other.
Program will install on its own after you launch it, and when its done will ask you to restart PC.. Please do- Thats it..
West Region Stores: If you are given a popup asking for a user account or password
Choose “iphonedemo” and enter iphonedemo as the password to proceed.
Printer Toner Life End and Replace Drum Soon Message Hacks
These will reduce your operating costs and help your store profit!
All brother printers have an internal page counter, regardless if you have a new toner or drum installed it will still prompt to replace the toner even if its brand new. You MUST reset the toner/drum counters when you see these messages. Never replace a drum or Toner until your pages begin to fade!
Do not trust the messages on the screen!
Use toners until they are bone dry.
New Brother MFC 2700 Series:
Open the front cover and leave open while completing the following steps.
- Display should read “Front Cover open”.
- Hold the ‘OK’ button down for a few seconds.
- Display should read “Replace Drum”.
- DO NOT follow prompts on screen.
- Type in * 0 0 (Star Zero Zero) on the keypad.
- It will say ACCEPTED.
- Close the cover. Your toner is now reset.
|Brother MFC 7340/7840W
||1. Open front hatch
2. Press Clear/Back Button
3. Press * 0 0 on the keypad ( will say accepted)
4. Close and reopen hatch
5. Press Clear/Back Button
6. Press the 1 key ( will say new drum accepted)
7. Close hatch
|Brother DCP7040 Series ( no fax)
1. Open front hatch
2. Press Clear/Back Button
3. Press Start
4. Immediately hit the UP arrow 11 times
5. Press OK button
6. Close front hatch
|Brother DCP7065 Series (no fax)
|1. Open front hatch
2. Press Clear
3. Press Start
4. Press Down Arrow
5. Press Up Arrow
6. Press OK
7. Close hatch
|Brother HL2270dw Series (no scanner/fax)
|1. Open the front cover
2. Turn the printer off.
3. Hold the ‘go’ button while turning the printer on (All lights should be on.)
4. Release the ‘go’ button (or “start’ button).
5. Press the ‘go’ button (or “start’ button) 2 times-Pause. All panel lights should be on.
6. Press the ‘go’ button (or “start’ button) 5 times.
The toner light should be off. (error may be flashing)
The paper light should be on or flashing.
7. Close cover. The ready light should be the only light on.
| MFC-7860DW and Similar
1. Make sure that the machine is turned on.
2. Open the front cover.
3. Press and hold OK for 2 seconds.
4. Press the Up arrow key or 1 to reset the drum counter.
5. Close the front cover.