Some stores are reporting having issues installing Samsung Smart Switch.
There is a pre-requesite for it that Windows 10 natively doesn’t have.. Please download and install Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)
Its available here: https://www.microsoft.com/en-us/download/confirmation.aspx?id=5582
It’s a small 4mb file that takes 10 seconds to install— after that is installed, it will let you install Samsung smart switch.
For the new stores, we are looking into MCE or Cellebrite Options for the future, but for now almost all data transfers can be done via these APPROVED programs: iTunes , LG Bridge, and Samsung Smart Switch
Please do not install software on any of the computers unless its pre-approved by IT in writing, or an update to an already installed program. Regardless if it is “Free” or not, we have to manage licenses for legal compliance.
Newer Windows 10 PCs ( Carolina Regions especially)
I received reports that iTunes wouldn’t allow you to transfer phones. However it’s a little bit bigger than that- It’s windows detecting the phone as an MTP device ( like an android) instead of what Apple uses to make a phone detectable in iTunes.
This worked for an iPhone 7 You should only need to do this ONCE per computer and you need an iPhone 7. ( or any iPhone that iTunes won’t recognize) We can’t fix remotely- because the phone has to be plugged in in order to even know there was an issue, so here’s how you fix.