How to: Receive a Purchase Order

Do NOT click on “receive all”

*** When receiving P.O’s in RQ4 please do not use the “receive all button” and please do not add a sku to the PO.

“We have seen POs from our accessory vendor that are being shorted product! Please be detailed when matching up what you physically receive to what RQ4 shows you should receive. I would need to know any variances that day”
– Tim Wallace

Here is a quick review on receiving POs.

The key is to make sure what was shipped by the Vendor was delivered by UPS or FedEx.

Was this box damaged, re-taped, and/or a replacement box?
If so, Do not sign for the shipment unless you have the shipper notate it was damaged. Also please contact Tim at tim.wallace@mywirelessexpress.com that day. He will need pictures of all 6 sides of the box. As well as a side that include the shipping label

Match the packing slip with what is in the box and on the PO in RQ4.

Did the box have a packing slip (sometimes under the shipping label)?
If the box did not have a packing slip work with Tim Wallace to have a list of what was shipped.

Does the packing slip match what is in the box and on the PO in RQ4?
If not reach out to Tim Wallace about the variance.

The shipment and RQ4 match!

If the packing slip, RQ4 PO, and the items line up. Then it is time to receive the items into RQ4.

Please keep in mind that all accessory POs will ship in full. Any variances should be a red flag. Handset order will have back orders, but the back order items will not reflect as shipped on the packing slip.

Marketing Request Tickets

We have expanded our ticket system for Marketing requests..  Please have ready the following information before submitting a ticket.

Items needed to submit a Marketing Ticket.
Please attach and/or list all items/information needed before you submit a ticket. Incomplete submissions will lengthen the execution process.

All items needing Co-Op approval can take 24 hours to 5 business days post submission to Sprint, depending on Sprint’s approval speed and any legal considerations.

Events:
1) Attach a PDF or Screenshot Picture of LAM Approval email
2) Attach 2 mock up table photos (can just include table cloth and 1 item)
3) Attach completed paperwork indicating cost
4) If not a DM, note in comments if your DM has approved
5) Once ticket has been marked as closed this mean Co-Op has approved your request and you may submit
paperwork and remit invoice/payment instructions to Chloe Sagstetter.
6) All stores are required to send 2 photos of the event and table space within 48 hours of the event taking place to
complete the Co-Op Process

Custom Facebook Request:
1) Attach photo or description of photo desired
2) Include mock of verbiage or bullet points and dates desired
3) If not a DM, note in comments if your DM has approved
4) If a Job Posting request include store and position

Chamber Request (1 chamber per ticket):
1) Attach membership benefits (found on Chamber website)
2) Attach of PDF or Screenshot Picture of LAM approval email
3) Attach completed paperwork indicating cost
4) If not a DM, note in comments if your DM has approved
5) Once ticket has been marked as closed this mean Co-Op has approved your request and you may submit
paperwork and remit invoice/payment instructions to Chloe Sagstetter

Co-Op Order Requests for Marketing Co-Op Items
1) Include SKUs and quantity of each item
2) If not a DM, note in comments if your DM has approved
3) Include store name items should be sent to

Radio, Print, Radio Remote and other Media Outlets:
1) Include contact information and/or website of media outlet desired
2) If known, include any proposals and/or cost and/or desired packages/strategy
3) Chloe Sagstetter will handle coordination of all media requests and CC you on final proofs/advertisements, etc

Custom Flyer and Print Marketing Material Request (outside of new FedEx store options):
1) List what type of Print Material you are requesting
2) List any bullet points and special DM approved offers
4) If not a DM, note in comments if your DM has approved

If your request is not listed above, submit a ticket explaining your marketing need .. CLICK HERE TO CREATE A TICKET:  Select Marketing from dropdown, assign to Chloe & Select your type of request.

 

https://wirelessexpresshelp.freshdesk.com/support/tickets/new

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Action Required: Internet Explorer 11

Sprint will prevent access to DAG/ Citrix/ RMS on April 4th
All PCs with a certificate need Internet Explorer updated to version 11.
This needs to be done at the “store level” and can be done by anyone following these steps.
Here’s how to check what version you have.  Open IE and click the GEAR icon and go to “About Internet Explorer”

This one has 10 so its not going to work in two weeks.   If you have IE11 stop- you don’t need to do anything.

Click the links to direct download and install

Download Internet Explorer 11 (32-bit)

Download Internet Explorer 11 (64-bit)

West region stores have 32 bit internet explorer and most newer east have 64 bit,
If one doesn’t allow you to install, use the other.

Program will install on its own after you launch it, and when its done will ask you to restart PC.. Please do- Thats it..

 

West Region Stores: If you are given a popup asking for a user account or password

Choose “iphonedemo” and enter iphonedemo as the password to proceed.

Printer Toner Life End-Replace Drum Soon Procedure

Printer Toner Life End and Replace Drum Soon Message Hacks

These will reduce your operating costs and help your store profit!

All brother printers have an internal page counter, regardless if you have a new toner or drum installed it will still prompt to replace the toner even if its brand new.  You MUST reset the toner/drum counters when you see these messages. Never replace a drum or Toner until your pages begin to fade!
Do not trust the messages on the screen!

Use toners until they are bone dry.

 

Update 4/25/17:
New Brother MFC 2700 Series:

Open the front cover and leave open while completing the following steps.

  • Display should read “Front Cover open”.
  • Hold the ‘OK’ button down for a few seconds.
  • Display should read “Replace Drum”.
  • STOP
  • DO NOT follow prompts on screen.
  • Type in * 0 0 (Star Zero Zero) on the keypad.
  • It will say ACCEPTED.
  • Close the cover. Your toner is now reset.
Brother MFC 7340/7840W

7340

1. Open front hatch
2. Press Clear/Back Button
3. Press * 0 0 on the keypad ( will say accepted)
4. Close and reopen hatch
5. Press Clear/Back Button
6. Press the 1 key ( will say new drum accepted)
7. Close hatch
Brother DCP7040 Series ( no fax)
dcp
 

1. Open front hatch
2. Press Clear/Back Button
3. Press Start
4. Immediately hit the UP arrow 11 times
5. Press OK button
6. Close front hatch

Brother DCP7065 Series (no fax)
7065
1. Open front hatch
2. Press Clear
3. Press Start
4. Press Down Arrow
5. Press Up Arrow
6. Press OK
7. Close hatch
Brother HL2270dw Series (no scanner/fax)
2270
1. Open the front cover
2. Turn the printer off.
3. Hold the ‘go’ button while turning the printer on (All lights should be on.)
4. Release the ‘go’ button (or “start’ button).
5. Press the ‘go’ button (or “start’ button) 2 times-Pause. All panel lights should be on.
6. Press the ‘go’ button (or “start’ button) 5 times.
The toner light should be off. (error may be flashing)
The paper light should be on or flashing.
7. Close cover. The ready light should be the only light on.
 MFC-7860DW and Similar

 

1. Make sure that the machine is turned on.
2. Open the front cover.
3. Press and hold OK for 2 seconds.
4. Press the Up arrow key or 1 to reset the drum counter.
5. Close the front cover.

Clean up hard drive space by deleting iTunes backups

With audits rolling around, we need to make sure we are not hoarding customer data.
Step 1 Delete Using iTunes

1.  Open up iTunes.
2.  Click on iTunes in the menu.
3.  Click on Preferences.

How to Clean Up Hard Drive Space by Deleting iOS Device Backup Folders from iTunes

4.  Go to the Devices tab.

How to Clean Up Hard Drive Space by Deleting iOS Device Backup Folders from iTunes

5.  Click on the backup you want to remove, then Delete Backup.

How to Clean Up Hard Drive Space by Deleting iOS Device Backup Folders from iTunes

6.  Confirm by pressing Delete.

How to Clean Up Hard Drive Space by Deleting iOS Device Backup Folders from iTunes
7.  Repeat for any other backups you want to delete.

Tips

  • It’s a good idea to clear out all the older backups, but you should keep the newest backup for each device. For some reason, if you need to restore your iPad, iPhone or iPod touch, you won’t be able to if you deleted all of the backups. Always keep the newest one!
  • If you deleted all of them, don’t worry—the next time you sync your device with iTunes, a new backup will be created.
  • If you have a ton of backups and would rather delete them all in one swoop…

Step 2 Delete Directly from the System

On Mac and PC, Apple stores your iTunes iOS backups in your file system. You can find your backup archive in the following folders (~ represents your user directory):

  • Mac: ~/Library/Application Support/MobileSync/Backup
  • Windows: ~\Application Data\Apple Computer\MobileSync\Backup

When you navigate to the Backup folder, you’ll find that they contain a bunch of folders with gibberish names and seemingly random content. There’s no easy way to identify them, but in list view, you can sort by date modified and send all of the old ones to the trash. Then empty to delete and see how much space you just resurrected.

How to Clean Up Hard Drive Space by Deleting iOS Device Backup Folders from iTunes

Warnings

  • Do not delete all backup folders. If your iOS device falters, you won’t be able to restore it—you’ll have to start anew. If you upgrade to a better device, update your firmware or get a replacement device, you can easily set it up to make sure you have the same content you had when last synced with iTunes—so make sure to keep a backup handy!
  • Continue backing up your iOS devices. Regular backups makes sure that you’re always safe from malfunctions and glitches destroying your data. Just delete the older ones once you perform a new update.
  • You can prevent iTunes from automatically creating a backup of your device, but you shouldn’t do that unless you want to perform manual backups from time to time.
Original Article here:
http://operating-systems.wonderhowto.com/how-to/clean-up-hard-drive-space-by-deleting-ios-device-backup-folders-from-itunes-0126940/

Note 7 Recall Info

Samsung Note7 Customers to Receive a Text Message

This message is for Company-Owned stores, Sprint Stores at RadioShack, Sprint Premier, All Dealers, All National Retail, All Business, ABR/MSP/DSP/SPP.

With the news on the global recall of the Samsung Galaxy Note7, starting 9/3/16 around 11am CST, Sprint Galaxy Note7 customers will start to receive a text message from Sprint which will direct them to the Sprint News Room.

Customers exchanging devices like for like or non like for like (Samsung products only) will receive a $25 service credit on their invoice within the next 90 days.

Customers will see the following message:

  • Sprint: Note7 sales suspended due to battery cell issues. Visit Sprint store to return or replace device. http://sprint.us/2hEbs. Data rates may apply. FreeMsg

If customers inquire about this message and why they are receiving it, please inform them that it is a valid text message from Sprint and not spam.

 

Most up to date info:

Samsung Galaxy Note 7 CL Customer Recall Options; Affected Promotions   

 

This message is for Business, BISO and ABRs/MSPs/DSPs/SPP.

 

Sprint has suspended sales of Samsung Galaxy Note 7 immediately following Samsung’s announcement to discontinue sales of the device globally.

 

CL Customer Options:

We are working closely with Samsung to ensure customers who already have purchased the device are taken care of to their satisfaction. For customers that previously purchased the Note 7 we will offer them a similar device until the issue is resolved.

  • CL Customers should be directed to contact their Assigned or Premier Care representative/or Business Indirect Partner who will follow the options below.
  • If a customer contacts their Sales Representative, Sales can follow options below by submitting a SFDC Return Order Report (ROR).

 

  • Option 1: Exchange into a new Note 7 which will be available starting sometime NEXT WEEK. More details on exact availability will be provided soon ◦Customer should be processed under the 60 Day Return or Exchange for CL.

 

  • Option 2: Exchange to another Samsung product.

 

◦Customer should be processed under the 60 Day Return or Exchange for CL.

◦Note: Need to ensure the customer gets a new lease/Installment contract.

 

  • Option 3: Exchange into another device.

 

◦Customer should be processed under the 60 Day Return or Exchange for CL.

◦Note: Need to ensure the customer gets a new lease/Installment contract.

 

  • Option 4: Only for CL customers that wish to go to a Sprint Store

 

◦MaaS (Mobility-as-a-Service) customers are NOT able to go to a Sprint Retail store.

◦CL Customers can go to a Sprint Store for Return and Exchange

 

Advise Your Customer of the Following Re. Impact of Exchanges:

  • Exchange to any other product with IB/Lease/ MaaS.

◦Advise customer that they will need to start a new Agreement for the exchange device.

◦Customer should be informed that initial Note 7 Agreement will be cancelled when exchange device is ordered, accelerating all their remaining charges to their next bill.

◦The original Note 7 must be returned within 30 days and then these charges will be credited.

  • Exchange into any product with Subsidy.

◦Advise customer that they will start a new subsidy contract for the exchange device.

 

For More Information on the Return and Exchange Process:

  • Direct Business: Work with your Sales Coordinator.
  • ABRs/MSPs/DSPs/SPP: Work with your CSM

 

Affected Samsung Note 7 Promotions:

For customers that purchased the Samsung Note 7 with an exclusive Sprint offer, here’s the impacts of the recall:

1.Purchased ‘BOGO’, Buy a Note 7, get a Samsung Galaxy 7 or 7 Edge for free (via monthly service credits) •Available in market 8/19/16 to 8/28/16.

  • The customers that are currently on this offer will be grandfathered. If the Note 7 line chooses to switch to a different device, we will continue to give them service credits monthly for their Galaxy S7.

 

2.Purchase a Note 7 with Monthly Installments and receive a Free one-time Early Upgrade •Please note we are ending this promotion early, on 9/2/16, due to the recall.

  • Customers who purchased the Note 7 via IB within the first 30 days of launch received a free one-time early upgrade. If customer chooses to move to another device, they will still receive the free one-time Early Upgrade.
  • They will be upgrade eligible after 12 payments.

 

 

More Samsung Recall Information:

Latest communication from Samsung on this issue: https://news.samsung.com/global/statement-on-galaxy-note7

 

Original notice it had a little more on other items like VPO etc.

Samsung Galaxy Note 7 Customer Options; Affected Promotions      

This message is for Company-owned, Sprint Stores at RadioShack, Sprint Premier and All Dealers.

 

Sprint has suspended sales of Samsung Galaxy Note 7 immediately following Samsung’s announcement to discontinue sales of the device globally.

 

Customer Samsung Recall Options:

We are working closely with Samsung to ensure customers who already purchased the device are taken care of to their satisfaction. Customers will have the option to do one of the following:

 

IMPORTANT VPO Information:

  • Identifying VPO Customers: ◦Lease agreement has an H at beginning of lease agreement number (EX: COS-L-Hxxxxx).

◦VPO customers may have a higher CCR/Down payment requirement if they switch to a different model.

 

 

For More Information on the Return and Exchange Process:

  • Home > Retail Sales > Methods & Procedures > Returns/Exchanges/Swaps
  • Home > Indirect Sales > Policies & Procedures > Returns/Exchanges/Swaps

 

Activation/Upgrade Fee Policy:

Any customer that chooses a new phone option, waive any restocking fee and waive any invalid activation or upgrade fee.

  • Note: The Activation and Upgrade Fee Waiver at point of sale has been turned back on starting today, 9/2/16.
  • IMPORTANT: Only use this option when dealing with a Samsung Note 7 customer with a recalled device.

 

Affected Samsung Note 7 Promotions:

For customers that purchased the Samsung Note 7 with an exclusive Sprint offer, here’s the impacts of the recall:

1.Purchased ‘BOGO’, Buy a Note 7, get a Samsung Galaxy 7 or 7 Edge for free (via monthly service credits) 1.Available in market 8/19/16 to 8/28/16

2.The customers that are currently on this offer will be grandfathered. If the Note 7 line chooses to switch to a different device, we will continue to give them service credits monthly for their Galaxy S7.

3.Purchase a Note 7 with Monthly Installments and receive a Free one-time Early Upgrade 1.Please note we are ending this promotion early, on 9/2/16 due to the recall.

2.Customers who purchased the Note 7 via IB within the first 30 days of launch received a free one-time early upgrade. If customer chooses to move to another device, they will still receive the free one-time Early Upgrade.

3.They will be upgrade eligible after 12 payments.

 

Samsung Note 7 Updated Merchandising Plan:

  • Due to the recent recall of the Samsung Note 7 devices, stores must immediately remove the LDU from the Samsung display.  ◦Please put devices in quarantine for RMA process.

◦This does not impact the mock devices used in RadioShack Non-Remodeled stores.

◦At this time, all other merchandising, including promotional and core POP, will remain on display.

 

 

More Samsung Recall Information:

Latest communication from Samsung on this issue: https://news.samsung.com/global/statement-on-galaxy-note7

Inventory Management

Attached are the proper guides for Inventory Management

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EQUIPMENT RETURN SHEET

Blank copy of RMA form

Receive inventory on PO

Proper Shipping Procedures

RQ Intranet Workaround

All,

Please be aware that there have been issues with RQ4, and external links.
Some stores have DNS issues launching the intranet from RQ directly, so there is a URL that you can visit to take you there without RQ4 being open. This may possibly helpo

http://intraiq.iqmetrix.net/
Username put YOURNAME@WirelessExpressLLC
Password put your RQ password.

RQ Intranet Workaround

All stores should be using Internet Explorer 11 now for DAG.
Use Google Chrome for everything else ( even the Intranet, bowever some sites when launched from another program will force Internet Explorer to load.. such as logmein or using RQ for Buybacks.

This is the link to update internet explorer.
https://www.microsoft.com/en-us/download/internet-explorer-11-for-windows-7-details.aspx
West Region: If you get prompted for an admin password use this: Wx322!6$
Download and run it, then reboot PC when its done.